Can we use the NZ policy? If not I've written a draft refund policy for you to approve, or amend: 

At Bennetto Natural Foods, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns & Refunds

• If you receive a product that is damaged, defective, or incorrect, please get in touch with us within 7 days of receiving your order.
• To be eligible for a refund or replacement, you must provide a photo of the product and proof of purchase.
• We do not accept returns or offer refunds for change-of-mind purchases due to the perishable nature of our products.

Refund Process

• Approved refunds will be processed within 5-7 business days to your original payment method.
• If you have not received your refund after this period, please check with your bank before contacting us.

Exchanges

• If you received a damaged or incorrect product, we will happily send a replacement at no additional cost.

For refund requests, don't hesitate to get in touch with us at (admin@bennetto.co.nz) with your order details.